The Dynamics 365 App Paradigm

A new feature of Dynamics 365 is the ability to create “Apps”. An app is a set of related features and functions that are used to deliver an outcome for a user. team or function I.e. Field Service App for field resources, Sales App for sales managers and sales reps to engage with customers.

The app paradigm enables customers to define quickly and cleanly a new interface for different users in the organisation to utilise. Its the ability to limit what a user sees in a controlled configurable manner. It will enable ISVs to deliver a controlled experience for the intended user.

In previous versions of Dynamics, you worked with a single app view I.e. sales, service and marketing. To control what a user could see you needed to manipulate the site map and it could get quite messy! The new App designer makes it very easy to personalise the experience for business users.

So what can I do with the App designer in the first release of Dynamics 365?

  • Define the sitemap elements
  • Define which Dashboards are displayed
  • Define the business process flows that can be utilised
  • Define the Entities to be included
  • Define which forms are to be consumed
  • Define the Views that will be available
  • Define which charts should be displayed

All in all pretty comprehensive ability to control what a user can see.

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