Where do I control which states pause and resume an Enhanced SLA?

You know you can pause and resume in CRM 2015 SLAs but where do you specify which states control it?

2 ways of doing this as follows, its easy when you know how:

  1. Open System Settings from Settings->Administration and scrolling to the right for the tab named “Service”
  2. Or via the Service Management settings area and selecting “Service Configuration Settings” – Settings->Service Management – Service Terms Section

It is that easy. Remember the statuses apply to all SLAs.

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