Do not use special characters in your Live ID password if you want to configure CRM for Outlook

Found a bug in CRM 2011 around configuring CRM for Outlook. I had a customer who had 7 users that could not connect to CRM via Outlook but another user could from the same machine. I saw that the user had a password with a special character in it and when removed they were able to set-up the organisation to connect via Outlook. So if you get the message below check the password . This was a CRM online customer but may apply to on premise as well.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s