Emailing options in Microsoft CRM

The link below is very informative regarding options for mass emailing your data in CRM.

 

http://blogs.msdn.com/dynamicscrmonline/archive/2009/04/02/mass-email-options-in-microsoft-dynamics-crm-4-0.aspx

 

In addition to the options outlined your emails can contain html addressable content via following the process outlined in the following article: HTML content can be added to all email methods by the following the article steps.

 

http://www.powerobjects.com/blog/2009/10/05/crm-4-email-templates-%E2%80%93-adding-graphics-images-and-formatting/

 

One point to note is that Microsoft CRM does not support mult-part emails so if you need to send both text or HTML then you will need to capture this on the contact record and use some intelligence in selection or workflow to work out which template to use either the HTML one or the plain text one.